Branding Basics
Branding is all about what the customers perceive of your company. Your brand is the promise that you intend to make to the customers. The ultimate goal is to spark an emotional connection in order to create a positive feeling resulting of loyalty to a specific product from the customers.
Most customers hold true to products they enjoy. It is very common for a customer to be impressed with a brand and continue to buy a product based on that brand. You want to create these feelings of loyalty to bring the customers back for more. This is the ultimate goal.
Mission and Vision of Your Company
The mission and vision of your company should uphold excellence in providing a quality product to customers that you care about. These are statements about your company regarding the ultimate goals you wish to achieve with in your endeavors. Many companies focus their vision or mission on their employees while others extend their mission outward to the customers. There should be a fine mix here with both.
Many customers do not read into a vision or mission statement too often. However, that doesn’t mean that you shouldn’t take it seriously. Your vision and mission are both a part of the branding process because they define what your company is all about. These two statements need to be believed and practiced by employees and all staff of the company.
Benefits and Features of Your Products or Services
A big part of creating a brand for your business is proving to the customers why your products and services are the best to buy. Differentiation takes place here but you need to prove the benefits to the consumers. Determine what the benefits are with the products you offer, the services you offer, or something else. Why does the customer benefit when they shop or buy from you? You will have a very hard time establishing a brand if you cannot determine the benefits or your products or services.
The features of your products and services are also important and they go hand in hand with the benefits. The features of a specific product should provide a benefit. Determine the features and the ones that stand out from the rest or provide the biggest benefit may be a target for the marketing campaign.
Customers Perception Today
Branding is about customer’s perception. When you want to create a brand you want to create a perception of the customer that you are the best, provide quality, or maybe even more.
It is important to have a good idea of what the customers currently think of you when you are building a branding campaign. Today customers may not know that you exist or they may have a negative feel for your business because you haven’t been practicing proper methods. Have a clear understanding on exactly what the customers think of you.
If you are unsure what the customers think of you then you may need to send out surveys and questionnaires. These types of things can help you get a good idea where you stand with the perception of the customers. It is okay if it is bad today. It will give you something to build on with your branding campaign.
Qualities Perceived by the Customers
The next thing you need to do with a branding campaign is to determine the different qualities that are perceived about your products by the customers. Do you have a good reputation with the consumer world for providing total quality in your products or are your products considered to be garbage and not worth the money?
The qualities of your business may be many things. When you think about how customers consider the qualities of your business, make sure you consider the products you offer, the customer support you provide, your image, or anything else that would make a customer think of quality coming from your company.
The vision and mission statement are very important for every business no matter how big or small. Make sure that your brand works well and matches what you say you want to deliver. Determine what the benefits and features of your business are and have a clear picture on this. You will need this information to provide a clear picture when you focus on developing your brand.
Also learn about what the customers really think of you. You might think customers absolutely love you when they are really bashing you on the quality of your product. Knowing what the customers think is very important. Creating a brand based on customer input can be successful, especially if you change the design of something for the customers. This gives them a sense of ownership and it shows them you really do care.
To Your Success
Tony Markx
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